Privacy Policy

Technology Learning Centre (TLC) is committed to providing its customers and clients with the highest possible standards of product and service. As part of that commitment we have produced the following privacy policy statement to help you better understand the privacy issues that arise as a result of the use of our products and services.

This policy statement will address the following:

• The types of information we collect
• How we use or disclose the information we collect
• The quality and security of the information we hold
• Your access to the information we hold
• How to contact us for more information

The types of information we collect

Personally identifiable information is defined as any specific data that could disclose you as an individual, such as your name, address, telephone number, billing information, credit card information or e-mail address.

Where necessary we collect personally identifiable information from certain areas of our website, a course enquiry or payment; and/or from our activities in providing you or your organisation with our training expertise.

How we use or disclose the information we collect

In general, the information we collect is used in correspondence with you to provide you with training or information about our services. We also use it for our own analysis aimed at improving our products and services. We may also use personally identifiable information to perform other functions including, demographic analysis, customising advertising and improving our marketing and promotional efforts.

We will not intentionally disclose any personally identifiable information and we do not sell, trade or rent such information to third parties (such as advertisers or telemarketers).

Any personally identifiable information you provide will only be provided to third parties if:

• You consent to such a disclosure
• We are compelled or authorised to do so by law
• We reasonably believe there is a threat to someone's life or health
• Our website or business is sold to, or merged with another entity

The quality and security of the information we hold

Any information you provide to us is stored and held under generally accepted standards of technology and operational security in order to protect your personally identifiable information from loss, misuse, alteration, or destruction. Only authorised personnel are provided access to personally identifiable information and these personnel are required to treat this information as confidential.  Despite these precautions, we cannot guarantee absolutely that any and all unauthorised access to your personally identifiable information will be prevented.

Your access to the information we hold

If you would like to access, correct, update or de-activate any information you have submitted, please send a request to tristan@tlc.com.au.   We will modify or de-activate any information that could be used to identify you as soon as practicable after your request, unless we are required or authorised by law not to do so. Once de-activated your data will not be accessible.  However, due to system backups to magnetic tape media, your data may in some circumstances remain on these tapes.

How to contact us for more information

If you have any questions or comments regarding this policy, please email us at: tristan@tlc.com.au

or you can write to us at:
Privacy Manager, Technology Learning Centre
94 Market Street
WOLLONGONG NSW 2500